Shipping
EclecticPets.com
| All products usually ship within 24 hours of receiving cleared payment, but please allow up to 48 hours. Your product(s) should arrive in 7-10 business days unless it is a large or preordered item. Large and preordered items require additional delivery time, usually an additional 7-10 business days. In order to offer you more products, we also use a drop ship distributor. Items from this distributor are not carried in house, so they will ship and arrive to you separately from the rest of your order. The product's description will let you know if it will be shipped separately. If you need a faster shipping method for in-stock/in-house items, please use the contact form and tell us which carrier service you want. We will contact you within 24 hours with your shipping total. For standard ground service we use flat rate shipping. Please refer to the chart below for pricing. We do not charge handling fees. We also ship internationally. Contact for prices. |
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| Due to the fact that we carry many hard to find pet items, one minute our shelves can be stocked and the next minute, depleted. All products are subject to availability. All orders are processed on a first come first served basis. If your product is out of stock, you will be notified within 48 hours and will have the options of 1) receiving a full refund, 2) receiving a store credit for the full amount, or 3) you may preorder the item and simply wait an extra week or so to receive it. If you are unsatisfied with the product(s) for any reason simply send it back, within 7 business days, for a full refund, less s & h. We do, however, reserve the right to issue a store credit if we feel it necessary, though this is not store practice. You must pay all shipping costs associated with return of a product. By purchasing a product from this site you agree to abide by these guidelines. If you have any questions please contact us. |
Shipping
Refunds & Product Availability
Order total
Damages
Shipping
| In order to receive a refund, the item must be returned in unused condition and postmarked within 3 shipping business days of receiving the item. We are not responsible for damages that occur during shipping, unless insurance is purchased, or damages that occur once you have received the product. Please contact for insurance pricing. Any product that carries a warranty does so through the manufacturer, which is who you will need to contact. However, we do ask, so that we can make sure we only carry quality products, that you let us know which products are faulty, why and how they are faulty, if they are warrantied, and how the manufacturer responded to the problem. Please use the feedback form. Please type faulty product in subject heading. |
| Free Shipping applies to U.S. orders only and does not include insurance or delivery confirmation. |
| Insurance and delivery confirmation are available upon request. We will not be held liable for loss, damage, or theft of uninsured packages. We recommend insurance on all large orders and may require it, even on free shipping, at regular low postal rates. $1.70 $0-$50 $2.15 $50.01-$100 $2.60 $100.01-$150 $4.60 $200.01-$300 $5.55 $300.01-$400 $6.50 $400.01-$500 contact for additional insurance. Delivery confirm is $0.65 |
| Small and non-heavy orders are almost always upgraded to Priority mail (2-3 days) FREE of charge! |